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Shipping typically takes 4 to 18 business days to reach you, excluding weekends and public holidays. Please remember that this timeframe refers to shipping alone and does not account for the 3 to 4 days Required to process your order, including your qc assurance pictures. We cannot be held responsible for Any delays in shipping, as we lose control over the package once it has been dispatched. Additionally, Customs clearance delays may occur in various countries, and these situations are beyond our control.

If your package is lost during transit or items are stolen from it, we cannot be held responsible for the Resulting losses. Please reach out to us via email right away, and we will strive to find the best solution (typically, we will offer a reshipment for 50% of the original order payment). If you find that your package Delivered by the courier is empty or nearly weightless, do not sign for it. Instead, question the courier About the condition of the package. Additionally, escalate your complaint to their higher management and email us to ensure we can follow up.

 depending on the destination for shipping the watch, we will utilize various services such as ems, Fedex, dhl, china airmail, and special airmail. Please note that registered airmail is primarily used for Smaller items like parts and straps. Most shipments are dispatched via express courier and come with full Tracking capabilities. Typically, we declare the item in the package as low value and classify it as a gift to Minimize customs scrutiny and avoid excessive taxes and duties for our customers. However, it’s Important to understand that taxes and duties imposed by different countries are beyond our control, And we cannot be held responsible if customs decide to levy these charges. Special note: hong kong airmail is a unique service where packages are routed from china to hong kong, Providing a safer exit option, as customs in many eu countries tend to scrutinize packages coming from China more closely than those from hong kong.

For dhl shipments, all packages will also depart from hong kong. When we send the initial tracking Number via email, along with quality control pictures, it serves as an internal reference code from dhl, Which may not be trackable on their official website. An updated, traceable dhl tracking number will be Issued only once the package has left hong kong.

You have a window of 24 to 48 hours from the time your package is delivered to notify us of any issues With your watch. If we do not receive any complaints regarding your watches within this 48-hour period, it Will be understood that you are satisfied with your order and there are no concerns to address.

**for a more detailed explanation of our policies, please refer to the warranties & returns section below.

Some nations enforce stringent customs regulations and policies. It’s widely recognized that china Produces a significant number of replica goods, which may lead to packages originating from China being Inspected and potentially seized. For these countries, we highly recommend utilizing our UK Transhipment option. For an additional fee of $25, we will send your watch to our forwarding agent in the UK, who will then ship it directly to you. While this might appear to extend the delivery process, rest Assured that your order will arrive safely and securely! Countries advised to use UK transhipment include:

We will make every effort to inform customers at the time of order placement if the UK transhipment

Option is necessary.

Germany

France

Italy

Portugal

Hungary

Denmark

Iceland

Poland